SK Telecom will utilize text messaging as a channel to receive users' final decisions before AI agents execute tasks.
On Tuesday, SK Telecom said that it will hold an in-person standardization meeting for the GSMA (Global System for Mobile Communications Association) RCS (Next-Generation Messaging Standard) group at Seoul SKT Tower until Friday to discuss ways to combine AI and messaging services.
Thirty-three participants, including representatives from global carriers such as AT&T, T-Mobile, Vodafone, and Orange; practitioners from 16 companies including Apple, Google, and Samsung Electronics; and GSMA secretariat officials, will attend the meeting.
Notably, an AI special session titled 'The Evolution of AI and Messaging' will be held on the 17th separately from the regular standard agenda items. This session was organized after SKT proposed the AI agenda to GSMA, and discussions will cover the combination of RCS and AI agents, trust in AI and user control, improvements to brand registration procedures, and spam response measures based on AI.
At this meeting, SKT proposed 'AI Agent Approval over RCS (RCS-based AI Agent Approval)' as a standard agenda item. This involves utilizing RCS as a separate channel where users can make judgments outside of AI services. In other words, before an AI agent executes orders or payments, it displays the details via RCS messages to the user and receives final approval.
By using RCS as an approval channel, the names and logos of pre-registered and verified companies can be displayed, allowing users to confirm the requesting party. Product images and 'Approve' buttons can also be included in the message, enabling transaction approval without moving to a separate app.
Approval requests and results remain in the conversation list of the smartphone's default messaging app for future verification. This structure preserves the convenience of AI performing tasks on behalf of users while ensuring that users make direct judgments at the stage of confirming transactions.
SKT plans to expand the traditional role of telecommunications, which previously connected people to people, into a domain connecting people and AI agents. It aims to build an 'AI trust infrastructure' by combining its accumulated connection and authentication capabilities with AI.
Yoo Kyung-sang, SKT's AI CIC head, said, "As the number of tasks AI can perform on behalf of users increases, the point where users directly verify important content and make final decisions becomes more important." He added, "We will concretize standard discussions with global partners to ensure that messaging evolves into a trust-based channel connecting AI agents and users."
in TECH
